Refund Policy
DriveCore Auto Parts LLC • Last Updated: October 2026 • Governing returns, exchanges, refunds, and warranty claims.
Refunds & Returns
At DriveCore Auto Parts LLC, your satisfaction is important to us. If you are not satisfied with your purchase, we offer refunds or exchanges under the following conditions:
- Refund requests must be initiated within 30 days of the delivery date.
- The item must be returned in its original condition — unused, uninstalled, and in the original packaging or crate.
- All returns require a Return Merchandise Authorization (RMA) number. Please contact us before returning any item.
- Returns are sent back by mail/freight. The customer arranges and pays for return shipping, and original shipping charges are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
- There is no restocking fee on returns.
- Electrical and special-order parts are not eligible for return unless found to be defective.
- If an item arrives damaged, defective, or is not the part you ordered, please contact us within 48 hours of delivery so we can arrange a replacement or full refund, including shipping.
- Warranty claims for defective engines and transmissions are handled under our 3-year parts warranty. Please contact us with your order number and installation records to start a claim.
To request a refund or exchange, please contact our support team at info@drivecoreautoparts.us or call us at +1 (520) 200-8854.
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds are issued to your original payment method within 7 days after we receive the returned item.
Collection of Information
To process returns, exchanges, refunds, and warranty claims, DriveCore Auto Parts LLC collects the information you voluntarily provide to us, including your name, email address, phone number, order number, vehicle details (year, make, model, and VIN), and shipping address.
We also collect certain non-personal information automatically through cookies to improve your browsing experience and analyze website traffic. For full details, please see our Privacy Policy.
Use of Personal Data
Your personal data is used solely to communicate with you, process your return or refund, provide requested services, improve our website, and comply with legal obligations. We do not sell, trade, or rent your personal information to third parties.
- Responding to your return, refund, and warranty requests and providing customer support.
- Sending return status, RMA, and refund updates by email, phone, or SMS (SMS only if you have opted in).
- Improving our products, services, and website functionality.
- Ensuring compliance with legal and regulatory requirements.
Rights Regarding Personal Data
You have the right to access, correct, or delete your personal data at any time. You may also stop receiving text messages from us at any time by replying STOP to any message, or reply HELP for help. Message frequency may vary. Message and data rates may apply. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties.
Cookies
Our website uses cookies to enhance your user experience, remember preferences, and analyze site traffic. Cookies do not contain personal information and can be managed or disabled through your browser settings.
By using our website, you consent to the use of cookies in accordance with our Privacy Policy.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- Encrypted data transmission (SSL) across our website.
- Payments handled by secure third-party payment processors; we do not store full card numbers.
- Access to customer data limited to authorized team members only.
- Prompt review and response if a potential data security issue is identified.
How We Protect Your Data
We use industry-standard security technologies and procedures to safeguard your personal data, including SSL encryption and secure access controls, to help keep your information confidential.
Industry Regulatory Disclosure Requirements
DriveCore Auto Parts LLC complies with applicable U.S. consumer protection and data protection laws. Nothing in this policy limits any rights you have under applicable law, including your rights with your card issuer or payment provider. In some cases, we may be required to disclose your personal data to comply with legal obligations or respond to lawful requests by public authorities.
Changes to this Policy
DriveCore Auto Parts LLC may update this Refund Policy periodically to reflect changes in our practices or legal requirements. The version in effect on the date of your purchase will apply to your order.
Significant changes will be posted on this page with an updated 'Last Updated' date.
Contact Information
If you have any questions, concerns, or requests regarding this policy, please contact us:
Company Name: DriveCore Auto Parts LLC
Address: 4539 N 22nd St, Ste N, Phoenix, AZ 85016, USA
Email: info@drivecoreautoparts.us
Phone: +1 (520) 200-8854